INCIDENT MONITORING

Supply chain risk management works better when companies have the earliest possible notice of potentially disruptive incidents. The DHL Resilience360 real time incident monitoring platform tracks multiple categories of risk events across the world, and automatically alerts organizations to those that have the potential to affect their supply chains.

Once an organization has built a model of its own supply chain in the Resilence360 tool, sites across the network receive immediate alerts of potentially disruptive incidents as soon as they are detected using a predefined alert configuration. This early warning allows companies to seek feedback regarding the situation from their relevant supply chain partners, and to take mitigating actions fast, like sourcing components from back-up suppliers. The tool logs feedback from individual sites too, keeping an up-to-date picture of the current state of the entire network and helping managers to coordinate cross-network responses to major incidents.