Cisco Case Study

Cisco uses DHL Resilience360 to maintain best-in-class customer service

Businesses around the world rely on hardware – like switches, routers and servers – software and services from Cisco to run their critical infrastructure. Their trust in the global IT leader is built on its reputation for reliable, high-performing equipment and world-class customer service. That’s why the company’s service and support capabilities are a core part of its value proposition.

Across 19 countries in the Asia-Pacific region, DHL Service Logistics manages a comprehensive service and support logistics operation on behalf of Cisco. Hardware and spare parts are held in more than 80 DHL rapid fulfillment sites that operate around the clock, 365 days a year. From there, replacement equipment is shipped to customers in as little as two hours and coordinated closely with Cisco’s sales, customer support and technical teams.

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